Iedm Review

I am unable to update my original review. I had ordered $98 worth of merchandise that never shipped. Someone from the company told me it had, but it showed no movement for weeks and no one from the company would respond after the initial email guaranteeing it was on its way. The company finally reached out a month after it "entered shipping" and explained what happened. I will post the response below. The offered to either give me a full refund if I didn't want the product anymore or they would refund 50% and allow me to keep the merchandise. I opted for the 50% and merchandise. They are also sending me a free mask with 16 filters. The seemed genuinely apologetic. Response below:

Hi Jillian,

I apologize for your poor online shopping experience with iEDM. The recent delays and customer service wait times were completely unsatisfactory on our part. We experienced a large influx of sales while also having to scale our business operations to meet California and New York’s Covid requirements. We did a very poor job of this and let our customers down with the delays experienced over the last 3 weeks. We do not ignore any customers, unfortunately we were significantly backed up on emails when you reached out to us. In order to improve our reply times we have tripled our customer support staff in April and have some members of our team working night shifts to get us caught up. I understand this does not change your experience but I can assure you we are working around the clock to fix the shortcomings we have encountered over recent weeks.

Please note that at the time of your purchase we did state at the top of each mask description that there is a 5-7 business day (not including weekends) wait time for the item(s) to ship from our facility. At this time we are behind on our advertised timeline. As of this week we have moved our fulfillment from California to Florida to fix this and things are running much smoother. Unfortunately the CA facility we contracted did not ship the orders they stated were shipped which is why your tracking did not update, they also did a horrific job of accurately fulfilling orders which we take as our responsibility since we chose to allocate fulfillment to them. This unfortunately is what occured on your second order.

Looks like you have now received both of your mask orders :) We will be sending you an additional mask and 16-pack filter free of charge due to the delay. The package with the free merch should be arriving in the next 7-10 days. Sorry again for your experience with us. We did not intend to make you worry about your order and feel as though you were scammed. All the best to you and your family. Please feel free to reach out directly to J*****@iEDM.com if you need anything at all!

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iEDM Customer Support

I ordered $98 worth of merchandise from IEDM. My order showed in pre-shipment, but never went any further. I contacted IEDM with concerns about arrival and was guaranteed I would receive it within the week. After a few days with no movement on the tracking, I again became concerned about my items. After multiple attempts to reach out to customer service with no response, I contacted the post office who said the never received the package at any USPS facility. I again reached out to IEDM customer service to rectify this and never once heard back. I am so disappointed in this whole experience. I was really counting on my merchandise to arrive and was excited about it. They completely ignored every opportunity to rectify this. I am so disgusted and disappointed. I never should have ordered from this company. They do not stand behind their word. At the very least, they could have acknowledged the problem and TRIED to address it. Hoping I at least get reimbursed through route shipping insurance. Take your business elsewhere!

Going on day nine my order hasn’t shipped yet they advertise 5 to 7 days Emailed and called several times no response that doesn’t seem like very good business

Terrible experience. Have ordered a costume and led glasses more then a month before an event. Package has never arrived, iEDM store refused to cooperate and give a refund. Been told to deal with an insurance company for the package directly. Would never recommended to anyone